PRIVACY POLICY

Stratos Accounting & Consulting (“Stratos,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through stratosconsultants.ca (the “Website”).

This Privacy Policy explains how we collect, use, disclose, and protect information collected through our Website, including when you contact us, submit a form, book a consultation, or otherwise interact with us online.

1. Information We Collect

We may collect the following types of information through our Website:

a) Information you provide directly

This may include:

  • your name
  • email address
  • phone number
  • company name
  • details about your business, accounting, tax, bookkeeping, or SR&ED needs
  • any other information you choose to provide through contact forms, intake forms, chat tools, scheduling tools, or email links on the Website

b) Information collected automatically

When you visit our Website, we or our service providers may automatically collect certain technical and usage information, such as:

  • IP address
  • browser type and version
  • device type
  • operating system
  • referring website
  • pages viewed
  • date/time of visit
  • approximate geographic location based on IP
  • on-site behaviour and interaction data

c) Cookies and similar technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

  • operate and improve the Website
  • remember preferences
  • analyze Website traffic and usage
  • measure marketing performance
  • support advertising and remarketing activities

2. How We Use Your Information

We may use personal information for the following purposes:

  • to respond to inquiries and communicate with you
  • to provide information about our services
  • to assess whether our services are a fit for your needs
  • to schedule consultations or follow-up calls
  • to improve our Website, marketing, and client experience
  • to maintain security and prevent fraud or misuse
  • to comply with legal, regulatory, and professional obligations
  • to support internal business administration and recordkeeping
  • to measure advertising and campaign effectiveness

3. Legal Basis / Consent

By submitting your information through the Website or continuing to use the Website where permitted, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Where required, we will seek appropriate consent for certain data practices, including cookie-based tracking or advertising-related technologies.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. Google Analytics, Advertising, and Remarketing

We may use Google Analytics and other similar tools to understand how visitors use our Website. These tools may collect information such as your IP address, device/browser information, pages visited, time spent on pages, and interactions on the Website.

We may also use Google Ads and related remarketing or audience features. This means third parties, including Google, may use cookies or similar technologies to show ads based on your past visits to our Website or other websites.

Accordingly:

  • third-party vendors, including Google, may show our ads on sites across the internet
  • we and third-party vendors may use first-party cookies and third-party cookies together to inform, optimize, and serve ads
  • we may use analytics data and advertising data together to better understand our audience and improve our marketing

You can learn more about how Google uses information in connection with websites and apps by reviewing Google’s privacy and advertising materials. You can also manage ad personalization settings through Google.

5. Cookies

Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for website functionality, while others help with analytics, performance measurement, and advertising.

Depending on how the Website is configured, we may use:

  • essential cookies for site operation
  • analytics cookies to measure traffic and engagement
  • marketing/advertising cookies to support campaign measurement and remarketing

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality.

6. How We Share Information

We do not sell personal information.

We may share information with trusted third parties where reasonably necessary, including:

  • website hosting providers
  • analytics providers
  • CRM, form, booking, or email service providers
  • advertising and marketing platforms
  • IT and security service providers
  • professional advisors
  • regulators, courts, law enforcement, or government authorities where required by law

We may also disclose information as part of a business transaction, reorganization, financing, or sale of all or part of our business, subject to appropriate safeguards where required.

7. Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, or as required by law, regulation, professional standards, tax requirements, or legitimate business needs.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Third-Party Websites and Tools

Our Website may contain links to third-party websites, tools, booking platforms, social media pages, or embedded content. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our Website is intended for businesses, adults, and professional users. It is not directed to children, and we do not knowingly collect personal information from children through the Website.

11. Your Rights and Choices

Subject to applicable law, you may have the right to:

  • request access to personal information we hold about you
  • request correction of inaccurate or incomplete information
  • withdraw consent to certain uses of your information
  • ask questions or make a complaint about our privacy practices

To make a request, please contact us using the information below.

12. Cross-Border Processing

Some of our service providers may store or process information outside your province or outside Canada. As a result, your information may be subject to the laws of other jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact: admin@stratosconsultants.ca

Stratos Accounting & Consulting